SummaryTheIT Workflow Consultantin the Roche Healthcare Consulting (RHC) group provides advanced technical advice to support a variety of pre-sales and post-sales activities, including consultancy on IT solution recommendations, implementation strategy, integration of laboratory systems and standardization. This includes leading customer consulting engagements to identify system solutions and requirements for Roche’s products based on RDC instrumentation, automation, and customers’ data systems (LIS, EMR, etc). While this field-based position is remote, it will require approximately 50% or more overnight travel throughout the US.
Key Roles & Responsibilities
Collaborate with internal stakeholders to define and align on sales strategy for assigned opportunities; assist in assigned customer pre-sales activities to ensure the right solution is provided for each customer
Conduct laboratory process analysis, develop solution proposal presentation, and deliver recommendations to assigned customers in close alignment with internal stakeholders
Collaboratively design highly complex workflows to maximize the RDC solution for customers
Gather customer requirements in the sales phases and implementation phases with structured handoffs to IT implementation teams
Assess customer lab workflows, IT data flows, and current testing environment which will drive Roche IT solution configuration settings
Provide complex technical recommendations to customers on operational aspects of their Laboratory and IT solutions as it relates to post-live optimization
Direct and coordinate activities to ensure project progresses on schedule and meets specified project performance parameters; manage expectations, identify risks, and formulates plans to minimize impacts to the customer journey throughout implementation
Participate in the review of requirements for new product development
Provide expert technical advice to internal resources and customers, in the implementation and optimization of Roche solutions
Mentor less experienced team members
Actively participate in and conduct pre-sales, pre-implementation and post-project review meetings for RDC customers and internal stakeholders
Who You AreYou are a seasoned professional with wide-ranging experience in the laboratory or IT setting. You have worked on complex issues/projects where data analysis and evaluation are critical and used to drive solution recommendations. You are successful at networking with senior internal and external stakeholders in the area of expertise as well as some key contacts outside the area of expertise. You are able and willing to travel.
Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences AND 4 years of laboratory IT, general IT, product line experience , OR
6 years experience of laboratory IT, general IT, product line experience
Willing and able to travel approximately 50% or more, which includes overnight travel
Reside within 50 miles of a major metropolitan airport in one of the following states: Illinois, Kentucky, Tennessee, Oklahoma, Missouri, Kansas, New Mexico, Colorado, Utah, Wyoming, South Dakota, Minnesota, Iowa, Wisconsin
Knowledge & Experience
Extensive experience within the Clinical Chemistry laboratory as a Medical Laboratory Scientist/Medical Technologist
Current or previous experience working for a clinical chemistry IVD vendor
Technical skills within product groups; including Microsoft Windows, Microsoft SQL, Microsoft IIS, Oracle, Apache, JBoss, Drupal, PHP, MySQL, Networking, Security and Intersystems Cache
Strong understanding of RDC total solution including interaction between RDC IT Solutions and Instruments
In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
Ability to troubleshoot complex problems, and drive resolution
Highly Effective communication skills; ability to effectively communicate with and translate requirements for both technical and non-technical groups
Three years project or process management experience
Relocation benefits are not provided with this position
Company car is provided with this position
This is a remote, field-based position
Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in connection with the on-line application process, please email us at US.Accommodation@roche.com.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.